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Unit 3: Conflict Management for the Private Security Industry

Q1.
What is the first stage in the process of a dynamic risk assessment?
Q2.
In order to reduce the risk of aggression, it is important to:
Q3.
Which of the following is an example of negative communication?
Q4.
Which of these is an example of a win-win situation?
Q5.
Customers are complaining about the standards of the premises, a staff member starts shouting and swearing at them. What type of behavior is the staff member demonstrating?
Q6.
Which of these is not recognized as being a way of overcoming communication barriers?
Q7.
What is the most important reason for victims of workplace violence to have access to help and support following an incident?
Q8.
Under Health and Safety legislation, employees must take reasonable care for the safety of:
Q9.
What is the main way in which sharing good practice can help to reduce incidents of workplace violence?
Q10.
Which one of the following would be classed as a 'block to communication'?

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