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Unit 3: Conflict Management for the Private Security Industry

Q1.
When evicting someone from licensed premises, it is important to:
Q2.
Professional support should be available for security operatives after a conflict situation because:
Q3.
Which of these would generally be considered to indicate aggression?
Q4.
Which of the following physical stances would help in a conflict situation?
Q5.
Why is it important to always ensure that the other person has an exit route when dealing with a conflict situation?
Q6.
What is a recognized response in a person who feels threatened?
Q7.
Under Health and Safety legislation, employees must take reasonable care for the safety of:
Q8.
What must an employer do to identify potential hazards?
Q9.
A recognized strategy for defusing high-risk conflict is to:
Q10.
How should you deal with a blind customer?

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